Account Security

The security of your money and data is a top priority for Provincial Credit Union. That’s why we’re proud to offer our members a full suite of unique security features that help keep your money safe, with no interruptions to your online banking.
Changes to your banking login
As an added layer of security, we have updated your online banking login to require a verification code with each login.

What does this mean for you?
When you log in to online banking, you will be prompted to enter the verification code which has been sent to the email or cell number that you set up when the 2-step verification product launched.
The verification screen will tell you whether the code has been sent to your email or cell phone.
Once you enter the code, you will be brought into your online banking system.
Having issues logging In?
Reach out to your branch and we will be happy to help. If your issues arise outside of regular business hours, please call Sonoma support at 1-888-CREDIT-U (273-3488)

How else can you keep your account secure?

There are several features that you can put in place to add another layer of security to your account.
Online Banking Alerts
By setting up online banking alerts, you will receive automatic alerts by text of email when certain activities are recorded on your account. This will ensure you are the first to know if any suspicious activity or transactions occur.
Check out our videos to help get you set up.
Banking Alerts – Mobile
Banking Alerts – Desktop
AutoDeposit for e-transfers
Register for AutoDeposit. This will make sending money on the e-transfer service more secure as any transactions flagged for auto-deposit will be automatically deposited without requiring additional security questions.
If you misplaced your debit card, you can lock it temporarily rather than cancelling the card.

Lock’N’Block is a mobile card lock service that allows you to lock your credit union debit card or block transactions by using the mobile app, mobile web, or online banking. Lock‘N’Block makes it easier and faster for you to protect your accounts, as you will no longer have to call your branch to lock your credit union debit card if it’s lost or stolen.

If you have questions on any of the above services, please connect with one of our staff.