Ombudservice

We encourage you to first bring your concern to the staff member involved. Many issues can be resolved immediately through open communication.

If your concern is not resolved to your satisfaction, you can escalate it through the following levels:

1. Supervisor – If the initial discussion does not resolve your issue, ask to speak with the supervisor.
2. Branch Manager – If further assistance is needed, the branch manager will review and address your concern.
3. Regional Manager/Executive – If your concern remains unresolved, it will be escalated to the credit union's senior management for further review.

Privacy Concerns: If your complaint involves a privacy issue or the use of your personal information, the first level of escalation is the Privacy Officer for Provincial Credit Union rather than a supervisor. If the issue remains unresolved, it may be referred to the Privacy Commissioner of Canada for further review (contact information is listed below).

If you are not satisfied with the outcome after going through the credit union’s process, you may take your complaint to the independent Ombudsperson.

The Ombudsperson reviews complaints fairly and impartially but does not advocate for either party. This service is free of charge; however, recommendations are not legally binding on the credit union.

Mailing Address
The Office of the Ombudsperson Atlantic Central
6074 Lady Hammond Road Halifax, NS B3K 2R7

If your complaint relates to privacy or the handling of personal information and remains unresolved after contacting the Privacy Officer at Provincial Credit Union, you may escalate it to the Privacy Commissioner of Canada.

Mailing Address:
Privacy Commissioner of Canada
112 Kent Street, Place de Ville Tower B, 3rd Floor
Ottawa, ON K1A 1H3